Tech predictions for the hospitality industry

Preeti Kannan examines tech trends in the hospitality industry, reports ExpressHospitality. The three main areas of IT opportunity are: customer relations, marketing and property management.

Tech predictions include:
KIOSKS: Computer reception desks to receive guests.
INTERACTIVE TELEVISION: inbuilt food/drink menu and special services
COMPLAINT/REQUEST MANAGEMENT SYSTEMS: IT alerts
LOYALTY PROGRAMS: niche programs and cross-selling of programs
TRAVEL PORTALS: see travelguru.com
COMMENT/FEEDBACK KIOSKS: data stream to improve customer service
ONE-STOP HOTLINE: single point of contact for all guest inquiries
MOBILE ALERTS: mobile technology to connect all staff
REAL-TIME IT ACCESS: anywhere-record-access for key statistics

This entry was posted on Saturday 16 September 2006 at 12:00 am and is filed under Report/Book. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.